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Terms of Use

Terms & Conditions

Effective Date: August 11, 2026
Last Updated: August 11, 2026

Welcome to WellnessByN (“WellnessByN,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of wellnessbyn.com (the “Website”), as well as your use of the services, information, consultations, educational materials, and other offerings made available through the Website.

By accessing or using this Website, booking an appointment, submitting an inquiry, purchasing a service, or otherwise interacting with WellnessByN, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please discontinue use of the Website and its services.

1. About WellnessByN

WellnessByN is a health, physiotherapy, wellness, and educational platform providing information and professional services in areas that may include physiotherapy, rehabilitation, pain management, yoga, posture correction, exercise therapy, and related wellness services.

The services available through WellnessByN may change from time to time. We reserve the right to introduce, modify, suspend, or discontinue services, programs, appointments, or website features at our discretion.

2. Eligibility

You must provide accurate and complete information when using the Website, requesting a consultation, or booking a service.

If you are booking a service on behalf of another person, you confirm that you are authorized to provide the required information and communicate with WellnessByN on that person's behalf.

For minors, appointments and services should be arranged with the involvement and consent of a parent, legal guardian, or other legally authorized adult where required.

3. Healthcare and Medical Disclaimer

The information published on this Website is provided for general educational and informational purposes only.

Website content, including articles, blogs, videos, exercises, recommendations, illustrations, social media content, and other educational materials, should not be considered a substitute for an individualized assessment, diagnosis, treatment plan, or advice from a qualified healthcare professional.

Every person's health condition is different. An exercise, technique, therapy, or wellness recommendation that may be appropriate for one person may not be appropriate for another.

You should not begin, stop, modify, or significantly change any medical treatment, medication, rehabilitation program, exercise program, or healthcare plan solely on the basis of information available on this Website.

Where appropriate, you should consult your physician, physiotherapist, rehabilitation professional, or another qualified healthcare provider before beginning any new treatment or exercise program.

4. Emergency Situations

WellnessByN is not an emergency medical service.

The Website, online communication channels, email, social media accounts, and online consultations should not be used for medical emergencies.

If you experience a medical emergency, severe injury, sudden neurological symptoms, difficulty breathing, chest pain, loss of consciousness, or any other potentially life-threatening condition, seek immediate emergency medical assistance through the appropriate emergency service or visit the nearest emergency medical facility.

5. Physiotherapy and Rehabilitation Services

Physiotherapy and rehabilitation services provided through WellnessByN may include, where clinically appropriate:

  • Physiotherapy assessment

  • Therapeutic exercise

  • Manual therapy

  • Electrotherapy

  • Dry needling

  • Kinesiology taping

  • Post-surgical rehabilitation

  • Neurological rehabilitation

  • Stroke rehabilitation

  • Chest physiotherapy

  • Musculoskeletal rehabilitation

  • Pain management

  • Posture correction

  • Other rehabilitation or wellness interventions

The availability of a particular service does not mean that the service is appropriate for every individual.

A healthcare professional may modify, postpone, discontinue, or decline a particular treatment based on the individual's medical history, assessment findings, contraindications, risks, or other clinical considerations.

6. Yoga and Wellness Services

Yoga, posture correction, exercise, and wellness programs offered through WellnessByN are intended to support health, mobility, physical function, relaxation, and general wellbeing.

These services are not a substitute for medical diagnosis or treatment where medical care is required.

Participants are responsible for informing the relevant professional about injuries, medical conditions, medications, pregnancy, previous surgeries, physical limitations, or any other circumstances that may affect their ability to safely participate.

Where appropriate, professional clearance may be recommended before participation.

7. Online Consultations

Where online consultations are offered, they are subject to the limitations of remote healthcare.

An online consultation may not allow a healthcare professional to perform all physical examinations, clinical tests, observations, or assessments that would be possible during an in-person appointment.

As a result, an online consultation may not always be sufficient to establish a definitive diagnosis or treatment plan.

The healthcare professional may recommend an in-person assessment or referral to another healthcare provider when clinically appropriate.

Technical problems, internet connectivity, device limitations, or other circumstances may affect the quality or availability of an online consultation.

8. Appointments

Appointments may be requested through the Website, telephone, messaging services, email, social media, or other channels made available by WellnessByN.

An appointment request does not necessarily constitute a confirmed appointment.

An appointment will be considered confirmed only when WellnessByN or the relevant healthcare professional has confirmed the appointment.

You are responsible for providing accurate contact information and arriving or becoming available for your appointment at the agreed time.

9. Cancellations, Rescheduling, and Late Arrivals

WellnessByN may establish specific cancellation, rescheduling, and appointment policies for individual services.

If you need to cancel or reschedule an appointment, you should notify WellnessByN as early as reasonably possible.

Repeated cancellations, failure to attend appointments, or significant delays may result in cancellation of the appointment or limitations on future bookings.

Where applicable, fees associated with missed appointments, late cancellations, or other booking conditions will be communicated before the relevant service is provided.

10. Fees and Payments

Where services are offered for a fee, the applicable price will be communicated through the Website, booking process, direct communication, or another official WellnessByN channel.

Prices may change without prior notice; however, the price communicated or confirmed for an appointment or purchase will generally apply to that transaction unless otherwise agreed.

You are responsible for providing accurate payment information and completing payment through the payment method made available by WellnessByN.

Third-party payment providers may have their own terms, conditions, privacy policies, and fees.

WellnessByN is not responsible for unauthorized transactions, technical failures, or security incidents occurring within third-party payment systems to the extent that such matters are outside our reasonable control.

11. Refunds

Refund eligibility may depend on the service purchased, appointment status, cancellation timing, payment method, and any specific refund terms communicated at the time of purchase.

Where a service has already been delivered, refunds may not be available except where required by applicable law or expressly agreed by WellnessByN.

Any applicable refund will normally be processed using the original payment method, where reasonably possible.

Specific service-level refund terms may take precedence over these general provisions.

12. User Responsibilities

When using the Website or WellnessByN services, you agree to:

  • Provide truthful, accurate, and complete information;

  • Provide relevant health information when requested for safe service delivery;

  • Follow reasonable professional instructions;

  • Inform the healthcare professional of relevant changes in your health;

  • Attend appointments at the scheduled time;

  • Use the Website lawfully;

  • Respect WellnessByN staff and healthcare professionals;

  • Not misuse, disrupt, damage, or interfere with the Website;

  • Not attempt unauthorized access to Website systems or accounts;

  • Not submit malicious code, spam, or harmful material; and

  • Not use Website content for unlawful or fraudulent purposes.

13. Health Information Provided by Users

For certain services, WellnessByN may require information about your health, medical history, symptoms, previous treatments, medications, injuries, surgeries, or other relevant information.

You are responsible for providing information that is reasonably accurate and complete to the best of your knowledge.

Failure to provide relevant health information may affect the professional's ability to assess your condition or provide appropriate services.

Providing inaccurate, incomplete, or misleading information may increase the risk of an inappropriate recommendation or treatment.

14. No Guarantee of Results

Healthcare and rehabilitation outcomes vary between individuals.

Although WellnessByN and its professionals may use reasonable professional judgment and evidence-informed approaches, no specific health, pain, mobility, recovery, rehabilitation, or wellness outcome can be guaranteed.

Factors including the individual's condition, adherence to treatment, lifestyle, underlying health issues, previous injuries, and other circumstances may affect outcomes.

15. Website Content

We make reasonable efforts to ensure that information published on the Website is accurate and useful.

However, healthcare knowledge, professional recommendations, services, prices, availability, and other information may change.

We do not guarantee that all Website content will always be complete, current, error-free, or suitable for every individual.

We reserve the right to correct, update, remove, or modify Website content at any time.

16. Educational Content

Blogs, articles, videos, guides, exercise instructions, social media posts, downloadable materials, and other educational resources are provided for general informational purposes.

Educational content should not be interpreted as an individualized medical assessment or treatment plan unless it is expressly provided as part of a professional consultation.

You use general educational materials at your own discretion and should consider your individual circumstances before attempting exercises or techniques.

17. Intellectual Property

Unless otherwise stated, all content available on the Website is owned by or licensed to WellnessByN and is protected by applicable intellectual property laws.

This may include:

  • Website text;

  • Articles and blog posts;

  • Logos and branding;

  • Photographs and graphics;

  • Videos;

  • Illustrations;

  • Designs;

  • Downloadable resources;

  • Educational materials;

  • Website layout and structure; and

  • Other original materials.

You may view and use Website content for personal, non-commercial, informational purposes.

You may not reproduce, republish, distribute, modify, sell, commercially exploit, or create derivative works from WellnessByN content without prior written permission, except where permitted by applicable law.

18. User-Submitted Content

If you voluntarily submit reviews, testimonials, comments, photographs, videos, feedback, or other content to WellnessByN, you confirm that you have the right to provide that content.

WellnessByN will not publicly use identifiable patient photographs, testimonials, or health-related information for marketing purposes without appropriate permission or consent.

Any permission provided for promotional use may be subject to separate terms or a specific consent process.

19. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, social media platforms, payment services, booking systems, or other external services.

These third-party services are independently operated and may have their own terms and privacy policies.

WellnessByN does not control and is not responsible for the content, security, availability, accuracy, or privacy practices of third-party websites or services.

You should review the applicable terms and privacy policies before using third-party services.

20. Website Availability

We do not guarantee that the Website will always be available, uninterrupted, secure, or free from technical errors.

Website access may occasionally be interrupted because of maintenance, hosting problems, software issues, internet connectivity, security incidents, or circumstances beyond our reasonable control.

We reserve the right to modify, suspend, or discontinue any part of the Website without liability to the extent permitted by law.

21. Prohibited Activities

You must not use the Website to:

  • Violate applicable laws or regulations;

  • Attempt unauthorized access to Website systems;

  • Interfere with Website security;

  • Upload malware or harmful code;

  • Scrape or systematically copy Website content without authorization;

  • Impersonate WellnessByN or another individual;

  • Submit fraudulent information;

  • Harass or threaten staff or other users;

  • Use the Website to provide unauthorized medical advice to others; or

  • Engage in activities that could damage WellnessByN, its users, professionals, or systems.

22. Limitation of Liability

To the maximum extent permitted by applicable law, WellnessByN shall not be liable for losses arising from:

  • Reliance on general Website information;

  • Use or misuse of educational materials;

  • Failure to follow professional recommendations;

  • Inaccurate or incomplete information provided by a user;

  • Technical interruptions;

  • Third-party websites or services;

  • Events outside our reasonable control; or

  • Outcomes that cannot reasonably be guaranteed due to the nature of healthcare and rehabilitation.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

23. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold WellnessByN, its professionals, employees, contractors, and service providers harmless from claims, losses, liabilities, damages, costs, or expenses arising from your unlawful use of the Website, violation of these Terms, or misuse of WellnessByN services.

24. Privacy

Your use of the Website is also governed by our Privacy Policy.

The Privacy Policy explains how WellnessByN may collect, use, store, and protect personal information.

By using the Website, you acknowledge that you have reviewed the Privacy Policy.

25. Changes to These Terms

WellnessByN may update these Terms from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

26. Governing Law

These Terms shall be interpreted in accordance with the applicable laws of Pakistan, subject to any mandatory legal protections or jurisdictional requirements that may apply to you.

Any dispute relating to the Website or services should first be addressed directly with WellnessByN in an effort to reach an amicable resolution.

Nothing in this section prevents either party from exercising any legal rights or remedies available under applicable law.

27. Contact

If you have questions about these Terms & Conditions, please contact WellnessByN through the official contact information provided on the Website.

Website: wellnessbyn.com

Business/Service Name: WellnessByN

Email: dr.nimrasiddiq@gmail.com

Phone: 00923354700870

Business Address: F-19, IRWA Medical Center, Izmir Town, Lahore.

These Terms & Conditions are intended to provide a general legal framework for the use of WellnessByN's Website and services. They should be reviewed and, where necessary, modified by a qualified legal professional before publication.

In particular, WellnessByN should obtain legal advice regarding healthcare regulation, professional licensing, consumer protection, payment/refund requirements, privacy and health information, online consultations, and applicable Pakistani laws.