Effective Date: August 11, 2026
Last Updated: August 11, 2026

At WellnessByN, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and manage your information when you visit wellnessbyn.com, contact us, book an appointment, request a consultation, or use our physiotherapy, rehabilitation, yoga, wellness, and related services.

Because some of our services may involve health and medical information, we understand the importance of handling such information responsibly and with appropriate confidentiality.

By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About WellnessByN

WellnessByN is a healthcare and wellness platform offering services and educational resources that may include:

• Physiotherapy

• Physical rehabilitation

• Pain management

• Post-surgical rehabilitation

• Neurological rehabilitation

• Stroke rehabilitation

• Therapeutic exercises

• Manual therapy

• Dry needling

• Electrotherapy

• Kinesiology taping

• Chest physiotherapy

• Yoga therapy

• Medical yoga

• Posture correction

• Injury prevention

• Wellness education

• Online consultations

This Privacy Policy applies to information collected through our Website and our official communication and service channels.

2. Information We Collect

Depending on how you interact with WellnessByN, we may collect different types of information.

2.1 Personal Information

When you contact us, request an appointment, or use our services, we may collect:

• Full name

• Email address

• Telephone or mobile number

• City or general location

• Age or date of birth where relevant

• Preferred appointment time

• Communication preferences

• Other information that you voluntarily provide

2.2 Health and Medical Information

When you request physiotherapy, rehabilitation, yoga therapy, or another healthcare-related service, you may provide information that is relevant to your care.

This may include:

• Current symptoms

• Medical history

• Previous injuries

• Previous surgeries

• Existing medical conditions

• Previous treatments

• Medications

• Diagnostic reports

• Imaging or laboratory reports

• Physical limitations

• Pain history

• Rehabilitation history

• Exercise history

• Information relevant to treatment safety

We only seek health-related information that is reasonably relevant to providing or coordinating the requested service.

You should provide accurate and complete information to the best of your knowledge. Incomplete or inaccurate information may affect the safety or suitability of a service.

3. Appointment and Consultation Information

When you request or book an appointment, we may collect information necessary to manage your appointment.

This may include:

• Name

• Contact details

• Requested service

• Appointment date and time

• Consultation type

• Appointment history

• Cancellation or rescheduling information

• Relevant information provided during the booking process

This information helps us schedule appointments, communicate with you, and provide the requested service.

4. Information You Provide Through Contact Forms

If you submit an inquiry through a contact form, we may collect the information entered into the form.

This could include your name, email address, phone number, message, and any other information you choose to provide.

Please avoid submitting highly sensitive medical information through a general contact form unless the form specifically requests it or WellnessByN has provided a secure method for submitting such information.

5. Website Usage and Technical Information

When you visit wellnessbyn.com, certain information may be collected automatically depending on the technologies and services installed on the Website.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visit

• Referring website

• Approximate geographic location

• Website interaction information

• Technical and performance information

This information may be used to maintain Website security, understand Website usage, improve performance, and enhance the user experience.

6. Cookies

WellnessByN may use cookies and similar technologies to improve Website functionality and understand how visitors use our Website.

Cookies may be used for purposes such as:

• Website functionality

• Security

• Performance

• Analytics

• Remembering preferences

• Understanding visitor behavior

• Improving Website content

Some cookies may be provided by third-party services used on our Website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some Website features.

If we introduce a cookie-consent mechanism, you may manage non-essential cookie preferences through that system.

7. How We Use Your Information

We may use the information we collect for legitimate business, professional, healthcare, and operational purposes, including:

• Responding to your inquiries

• Scheduling appointments

• Managing consultations

• Providing physiotherapy and rehabilitation services

• Providing yoga and wellness services

• Understanding your health-related needs

• Communicating with you about appointments

• Sending appointment reminders

• Processing payments

• Managing cancellations and rescheduling

• Maintaining appropriate professional records

• Improving our services

• Improving our Website

• Monitoring Website performance

• Protecting Website security

• Preventing fraud or misuse

• Responding to complaints or feedback

• Sending requested educational information

• Sending marketing communications where appropriate

• Complying with applicable legal requirements

8. Health Information and Confidentiality

We understand that health information is particularly sensitive.

Where you provide health information in connection with a professional service, we will use that information primarily for purposes related to assessment, consultation, treatment, rehabilitation, service coordination, documentation, and other legitimate professional purposes.

Access to health-related information should be limited to authorized individuals who reasonably need access to provide services or perform necessary administrative or professional functions.

We will not intentionally publish identifiable patient health information as marketing material without appropriate permission or consent.

9. Online Consultations

If WellnessByN provides online consultations, information shared during the consultation may be collected and used for the purpose of providing the requested service.

Online consultations may involve third-party communication or video-conferencing platforms.

Because these platforms are operated independently, their own privacy policies may apply.

Users should review the privacy and security practices of the relevant third-party platform before using it.

10. How We Share Information

WellnessByN does not sell your personal information as a commercial product.

We may share information when reasonably necessary with:

• Authorized healthcare professionals

• Authorized WellnessByN staff

• Administrative personnel

• Website hosting providers

• Appointment and booking providers

• Payment processors

• Email and communication providers

• Online consultation platforms

• Website analytics providers

• IT and security service providers

• Professional advisers

• Legal or regulatory authorities where required

• Other service providers necessary to provide requested services

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

11. Third-Party Services

Our Website may use third-party services for various functions, including:

• Website hosting

• Website analytics

• Contact forms

• Appointment scheduling

• Online consultations

• Payment processing

• Email communication

• Website security

• Cloud storage

• Social media integration

• Marketing

• Performance monitoring

These third parties may process information according to their own terms and privacy policies.

WellnessByN does not control the privacy practices of third-party platforms and recommends reviewing their privacy policies before using their services.

12. Payment Information

Where payments are processed online, payment information may be handled by an independent third-party payment provider.

WellnessByN does not intend to store complete debit-card or credit-card information on its own Website unless specifically required and appropriately secured.

Payment providers may collect and process information according to their own privacy policies and terms.

13. Marketing and Promotional Communications

From time to time, WellnessByN may send information about:

• New services

• Physiotherapy programs

• Yoga programs

• Wellness programs

• Educational resources

• Workshops

• Events

• Offers and promotions

• Other relevant WellnessByN updates

You may request to stop receiving promotional communications at any time.

However, you may continue to receive essential service-related communications, such as appointment confirmations, reminders, cancellations, or other communications necessary to provide a service you have requested.

14. Testimonials, Reviews, Photos, and Videos

WellnessByN may receive reviews, testimonials, photographs, videos, or other content from users.

We will seek appropriate permission before using identifiable patient photographs, videos, testimonials, or health-related information for public marketing or promotional purposes.

If you voluntarily submit content for publication, the specific permission or agreement associated with that submission may apply.

Please do not publicly post sensitive medical information about yourself or another person through Website comments, social media, or other public channels.

15. Children's Privacy

WellnessByN may provide services to children or adolescents where appropriate.

Where a minor receives a service, a parent, guardian, or legally authorized representative may be involved in the appointment, consent, or information-sharing process as required.

We do not intentionally seek to collect unnecessary personal information from children.

16. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Access controls

• Password protection

• Secure hosting

• Limited access to sensitive information

• Software and security updates

• Appropriate data-management procedures

• Security monitoring where available

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted electronically.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time information is retained may depend on:

• The type of information

• The nature of the service

• Professional recordkeeping requirements

• Legal obligations

• Accounting requirements

• Dispute resolution

• Legitimate business requirements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

18. Your Privacy Rights

Subject to applicable laws and circumstances, you may contact us to request information regarding the personal information we hold about you.

Depending on applicable requirements, you may request:

• Access to your personal information

• Correction of inaccurate information

• Updating of your information

• Deletion of information where appropriate

• Withdrawal of consent where applicable

• Restriction of certain communications

• Information about how your information is being used

Certain information may need to be retained because of professional, legal, regulatory, accounting, or other legitimate requirements.

19. International Data Processing

Some of the technology providers used by WellnessByN may store or process information outside Pakistan.

This means that your information may, depending on the services used, be processed in another country.

Where third-party providers are used, WellnessByN aims to use reputable providers that maintain appropriate security and privacy practices.

20. Social Media

WellnessByN may operate pages or profiles on third-party social media platforms.

Any information you publicly share on these platforms may be visible to others.

Social media platforms have their own privacy policies and terms, which apply to your use of those platforms.

For your own privacy, we recommend that you do not publicly post medical reports, diagnoses, photographs, or other sensitive health information.

21. External Links

Our Website may contain links to external websites.

These websites are operated independently from WellnessByN and may have different privacy policies and security practices.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

22. Privacy of Communications

If you communicate with us through email, telephone, messaging applications, social media, or other communication channels, we may retain relevant communication records where reasonably necessary to respond to your request, manage your appointment, provide services, maintain records, or address disputes.

Third-party communication platforms may independently process your information according to their own policies.

23. Data Breach or Security Incident

If WellnessByN becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where notification is required by applicable law or considered appropriate, affected individuals or relevant authorities may be notified.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services

• Changes in Website technology

• Changes in third-party services

• Changes in privacy practices

• Changes in applicable legal requirements

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this Privacy Policy periodically.

25. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way WellnessByN handles personal information, please contact us.

WellnessByN
Website: wellnessbyn.com
Email: dr.nimrasiddiq@gmail.com
Phone: 00923354700870
Address: F-19, IRWA Medical Center, Izmir Town. Lahore.

We will make reasonable efforts to respond to privacy-related requests within an appropriate period.

26. Legal Notice

This Privacy Policy is intended to explain WellnessByN's general approach to privacy and personal information.

Because WellnessByN provides healthcare, physiotherapy, rehabilitation, yoga, and wellness services, the final Privacy Policy should be reviewed by a qualified legal professional to ensure that it reflects the laws and professional requirements applicable to your business.

Additional privacy notices may be required depending on the specific technologies and third-party services installed on wellnessbyn.com, including analytics tools, advertising platforms, appointment systems, payment gateways, online consultation platforms, contact forms, email marketing systems, and messaging integrations.